Have questions? Our FAQ section provides answers to common queries about our furniture, customisation options, delivery, care, and more. Find all the details you need about Boura & White’s furniture.
Our Hampshire showroom is open Monday to Thursday from 10 am to 4:30 pm, Friday from 10 am to 4 pm, and Saturday from 10 am to 2 pm. We are closed on Sundays.
Our bespoke service allows you to tailor any of our designs into a sofa, armchair, or loveseat. You can choose between fixed or loose covers, with flat or frill valances, to suit your style.
At Boura & White, we prioritise quality and durability. Our furniture frames are meticulously crafted using FSC hardwood to ensure longevity and robustness. Each piece is handmade in the UK, reflecting our commitment to superior craftsmanship.
Our handmade furniture is made to order, with an average lead time of 8-12 weeks for delivery. Once your piece or pieces are ready, we will contact you to arrange a convenient delivery date as per deliveries page.
We may, at our discretion, accept orders from outside the mainland UK. Customers are welcome to arrange their own delivery, or we can assist with logistics upon request. Please note that once goods leave our UK warehouse, we cannot accept responsibility for any damage incurred during transit. Please read our Terms & Conditions for a clear outline on our returns policies.
We’ll refund the full amount including delivery (excluding any upgrade fees), within 14 days of receiving the goods or proof of return.
If items are returned in an unsaleable condition, a deduction may be applied.
Please read our Terms & Conditions for a clear outline on our returns policies.
Most of our furniture comes fully assembled. Any pieces that need assembling will be assembled by our delivery team.
You can visit our Hampshire showroom at West End Flower Farm, Alton, GU34 4JG. Or alternatively visit our additional locations to view select pieces at Volga Linen and Peter Page
Yes, you can visit our Hampshire showroom or alternatively our London studio is open exclusively for trade appointments. We also have various pieces available at Volga Linen's showroom on Pimlico Road and also at Peter Page in Chelsea. Please contact us to schedule a visit.
You can reach us by telephone at 01420 551480 or via email at info@bouraandwhite.co.uk
Yes, all our furniture is handmade in the UK, ensuring high-quality craftsmanship.
We are committed to sustainability and ensure that all our materials are ethically and sustainably sourced. For more information, please see our Sustainability Statement.
Yes, once your order is in production, we will provide regular updates on its status. You can also contact us at any time for information regarding your order.
Our Sofas, Beds, and Sofa Beds come with a lifetime frame and construction guarantee against faulty workmanship and materials, excluding Clearance and Ex-display Products. Cushion fillings and coverings are guaranteed for one year. Guarantees cover fair wear and tear but not damages caused by neglect, abuse, misuse, or damage from external factors.
We do not currently offer flexible payment options.